Refund Policy
This policy applies to purchases made through the Russian version of VoxAudio and forms part of the Public Offer.
1. Digital access
Audiobooks, subscriptions, gift certificates and personal library access are digital products. No physical delivery is provided.
2. Access provision
Digital content is made available after successful payment confirmation. Before payment, the user agrees to immediate provision of digital access.
3. When a refund may be available
- payment was charged incorrectly;
- paid access was not provided;
- a technical error was not resolved within a reasonable time;
- the payment was duplicated;
- another case in which a refund is mandatory under Russian law.
4. When a refund may be declined
A refund requested because the user changed their mind, disliked the voice or disliked the work may be declined if access was already provided, a subscription was activated, the book was opened or playback began.
5. Subscription
A user may stop using a subscription for future periods. A paid period is not refunded without a technical error, failure to provide access or another valid basis.
6. How to request a refund
Contact support and provide the account email, payment date, amount, payment method and description of the issue.